Privacy Policy

Effective Date: 2025/07/01

1. Introduction

This Privacy Policy outlines the manner in which Sculpted Medical Tourism ("we," "us," or "our") collects, processes, and safeguards the personal information of individuals ("you," "user," or "client") who access or use our website and services. We are committed to upholding your privacy and ensuring your data is handled responsibly and in compliance with applicable laws.

2. Information We Collect

We collect and process various types of personal and technical data to provide and improve our services, as well as to ensure a secure user experience.

a. Personal Information

This may include, but is not limited to:

Full name
Contact details (e.g., email address, phone number)
Medical history and related health information provided voluntarily through consultation or service forms

b. Technical and Device Information

This includes data automatically collected via cookies and other tracking mechanisms, such as:

IP address
Browser type and version
Operating system
Device identifiers
Date and time of access
Website interaction details

c. Usage Information

We may collect anonymised data regarding how you interact with our site, including:

Pages visited
Time spent on each page
Navigation paths

3. Purpose of Data Processing

We use your information for the following legitimate purposes:

To facilitate consultations and coordinate medical services
To customise and improve your experience on our platform
To provide customer service and respond to enquiries
To process payments and manage transactional communications
To conduct analytics, advertising, and remarketing using tools such as Google Pixel and other third-party systems
To comply with legal obligations and safeguard our legitimate interests

4. Cookies and Tracking Technologies

We utilise cookies and comparable tracking technologies to optimise user experience, enhance website performance, and deliver personalised marketing content.

Cookies are small text files stored on your device to monitor user preferences and behavior.
Tracking Pixels (e.g., Google Pixel) allow us to gather insights into ad performance and user engagement.

You may disable cookies via your browser settings; however, doing so may limit some website functionality.

5. Disclosure of Personal Information

We do not sell or lease your personal information to unaffiliated third parties. Information may be disclosed only as follows:

Service Providers: With trusted third parties who assist us with services such as payment processing, customer support, digital marketing, and website analytics.
Legal Compliance: When required by applicable law, court order, or in response to valid legal processes.
Protection of Rights: To enforce our terms or protect the rights, property, or safety of our users and business.

6. Data Security

We employ appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security due to the inherent risks associated with internet transmission.

7. Your Data Protection Rights

You are entitled to the following rights concerning your personal data:

The right to access your personal information
The right to rectify inaccurate or incomplete data
The right to request the deletion of your personal data
The right to object to certain types of data processing, including for direct marketing purposes
The right to withdraw consent, where processing is based on consent

To exercise any of the above rights, please contact us using the details provided at the end of this policy.

8. Policy Updates and Amendments

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. All updates will be posted on this page along with the revised effective date. Users are encouraged to review this policy regularly to stay informed of any modifications.

9. Contact Information

For questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
Email: info@sculptedmedicalsa.com
Phone: + 27 82 076 25 33